Organization Name: Synechron Technologies
Period: Sep 2024 - May 2026
Role: Director - Program & Portfolio | Client Partner
Responsibilities
- Managed a USD 70 million portfolio across 800 plus resources in multiple geographies, sustaining delivery continuity and operational stability.
- Strengthened executive relationships with senior stakeholders, aligning expectations, resolving escalations, and reinforcing confidence in strategic delivery outcomes.
- Optimized delivery economics and account P&L performance through tighter forecasting, capacity management, utilization oversight, and disciplined cost control.
- Established portfolio governance and program controls that improved visibility, decision discipline, and execution consistency across complex engagements.
- Spearheaded transformation initiatives by introducing automation solutions and process redesign that improved service efficiency and operational productivity.
- Led cross-functional teams across onsite and offshore locations, increasing accountability, execution quality, and coordination across distributed delivery models.
- Negotiated high-value contracts and commercial terms with rigorous compliance oversight, protecting enterprise interests and reducing delivery risk.
- Improved client satisfaction by delivering outcome-focused solutions and proactive problem resolution across complex, high-priority engagements.
- Formulated account plans aligned to growth objectives and client priorities, accelerating measurable revenue expansion and partnership value.
- Collaborated with sales leadership, delivery teams, recruitment, and support functions to align resourcing, execution plans, and customer commitments.
Organization Name: DXC Luxoft India
Period: Feb 2021 - Oct 2023
Role: Senior Program Manager and Account Manager
Responsibilities
- Spearheaded the management of a major account encompassing 150 resources, directly generating AUD 12 million in annual revenue and unlocking substantial business growth.
- Implemented strategic optimization of program budgets, timelines, and resource allocations, resulting in consistent outperformance of operational cost savings and 100% on-time project delivery.
- Provided visionary leadership to multidisciplinary program management teams, ensuring initiatives were aligned with organizational objectives to maximize impact and strategic outcomes.
- Cultivated and strengthened relationships with C-level executives, vendors, and strategic partners, resulting in enhanced stakeholder engagement and the advancement of shared business objectives.
- Proactively identified, assessed, and mitigated mission-critical risks, implementing robust solutions that fortified project resilience and continuity across operations.
- Developed and institutionalized industry best practices, processes, and tools, increasing program management efficiency and operational effectiveness by 30% across the organization.
Organization Name: Capco Technologies
Period: Mar 2019 - Jan 2020
Role: Senior Project Manager
Project Description: The customer was implementing an off-the-shelf product for client lifecycle management as part of their digital transformation journey. A lifecycle approach to client management means that the solution goes beyond initial onboarding and takes a lifetime view of the client.
Responsibilities
- Successfully delivered a $5M client lifecycle management platform implementation on time and under budget, facilitating a 30% reduction in onboarding cycle time.
- Orchestrated cross-functional team efforts leading to a 25% increase in project delivery efficiency through the adoption of Agile methodologies and robust scope management.
- Managed and delivered large-scale business transformation projects, architecting solutions that generated measurable value for multiple business units.
- Negotiated and secured strategic vendor contracts resulting in cost savings of 18% while maintaining high-quality deliverables and service level agreements.
- Developed and executed comprehensive project plans that aligned with organizational digital transformation objectives, improving client satisfaction scores by 22% post-launch.
- Negotiated and managed contracts with vendors and suppliers, fostering strong partnerships and ensuring delivery according to agreed terms.
Organization Name: Nous Infosystems
Period: May 2017 - Feb 2019
Role: Senior Project Manager
Project Description: Implementation of Everest Black Mountain for Trade Order Management, Portfolio Management, Portfolio Compliance and Research Management.
Responsibilities
- Led the successful configuration and deployment of Everest Black Mountain solution for multiple clients, achieving 100% on-time delivery and adherence to budget constraints.
- Allocated critical project resources, developed comprehensive budgets, tracked deliverables, and delivered timely updates to key project stakeholders, resulting in optimal resource utilization.
- Transformed client business requirements into prioritized project tasks, driving measurable progress and aligning outcomes with client expectations.
- Facilitated cross-functional steering committee meetings and implemented corrective action plans, resulting in a 30% reduction in project deviations and escalation incidents.
- Automated critical trade order and compliance processes using UiPath robotics, reducing manual processing time by 40% and increasing overall operational efficiency.
- Collaborated with sales teams to identify new business opportunities, expertly crafted tailored responses to RFPs, and successfully converted leads into projects.
Organization Name: PricewaterhouseCoopers
Period: Oct 2014 - May 2017
Role: Project Manager
Responsibilities
- Led the implementation of automated KYC and AML solutions using ACTIMIZE and CLEAR, reducing manual alert processing time by 45% and increasing regulatory compliance.
- Developed project plans ensuring structured execution and timely delivery of key project milestones.
- Optimized project budgeting through advanced estimation techniques, achieving a 20% reduction in resource costs without compromising project outcomes.
- Established robust project governance, improving milestone tracking accuracy by 35% and facilitating timely project delivery.
- Drove RPA robotics and UIPath-enabled process automation, enhancing operational productivity by 30% and significantly streamlining client onboarding procedures.
Organization Name: Mindtree Ltd.
Period: Oct 2010 - Sep 2014
Role: Techno Functional Consultant, Project Management
Project Description: Developed a FATCA solution delivering regulatory reports for internal and external use by foreign financial institutions. Performed account identification, account aggregation, and withholding-payments processing. Implemented services for data migration from source systems to the FATCA data warehouse. Integrated a rules engine with the FATCA data model to identify US-reportable accounts. Defined and documented project scope, timelines, and budget. Led requirements elicitation and authored user stories/use cases.
Organization Name: CGI Information Systems and Mgmt. Consultants
Period: Oct 2009 - Oct 2010
Role: Senior Business Analyst (Team Leader)
Project Description: Consolidated approximately 150 legacy applications supporting the Wealth Management business across Canada into a streamlined Wealth Core platform of 50 applications, leveraging agile methodology to accelerate time to market.
Organization Name: Tata Consultancy Services
Period: Oct 2005 - Oct 2009
Role: Business Analyst, Functional Lead
Project Description: Trade Order Management System Implementation for Bank Sarasin, Switzerland. Core Banking ILS (Retail and Commercial Loans) Shaw Upgrade for Banco Popular, Puerto Rico. Migration of trading platforms for JP Morgan.
Organization Name: Dell
Period: Apr 2005 - Oct 2005
Role: Business Analyst (Credit Analysis Expert)
Project Description: Migration of Oracle 9i -11i for Dell International Services.